Emotional regulation is considered to be a key competence demonstrated by strong and successful leaders. Apart from self-regulation, this is the ability to both manage and influence the emotional states of others. Emotional regulation is the facet of emotional intelligence that determines morale and motivation. However, how emotions are regulated is critical. Research has found that people tend to regulate their emotions in one of two ways: suppression or reappraisal.
Suppression is when you hide your feelings and pretend not to feel upset. Despite being the most common emotional regulation route, research has shown that suppressing emotions elevates stress responses in others. They physiologically register your showing-up with suppressed emotions as inauthentic and lacking in empathy.
Cognitive reappraisal involves reframing situations in order to change context and hence one’s reaction. It consists of changing the way a situation is construed so as to change its affective meaning and decrease the emotional impact. Then responses may be consciously created as opposed to emotive reactions.